Refund & Cancellation Policy

Refund and cancellation policy

The rule is simple: before the first session you get a full refund. After it there is no refund, except in specific cases, all listed here.

Version 1.2· In force from 22 August 2026 · English translation for information; the Arabic version is the reference.
On this page
  1. The basic rule
  2. Exceptions: when you get a refund after the course starts
  3. How to ask for a refund
  4. Stopping or pausing
  5. Cancellation by Ethanna

01The basic rule

Before the first session of the paid period: full refund. No conditions, no questions.
From the first session: no refund, in full or in part, whatever the reason, including absence, dropping out or a change in the student's situation.

We write it this clearly so you know exactly where you stand before you pay. If you are not sure about your level or the schedule, take the free placement test and ask for advice before paying. That is better than a refund.

02Exceptions: when you get a refund after the course starts

There are three cases where we refund even after the course has started:

  1. A session Ethanna did not deliver and did not make up. It is refunded or credited to you.
  2. A group that never started. If the minimum number was not reached, we postponed the start and the alternative group does not suit you, you get a full refund.
  3. We ended your enrolment through no fault of yours. The unused part is refunded.

On the other hand, there is no refund when an enrolment is ended for breaking the conduct rules or sharing course materials.

03How to ask for a refund

  1. Message us on WhatsApp at +216 93 758 949 or write to contact@ethanna.com.
  2. Give the name you enrolled under, the payment date and the payment method.
  3. We confirm we received your request and tell you the decision.
Processing time: the refund is made by the same payment method within 7 working days of the request being accepted. Bank transfer fees are paid by the student.

04Stopping or pausing

  1. If you do not want to continue with the next period, tell us at least 7 days before it starts, in writing, by WhatsApp or email.
  2. Without this notice your seat is treated as continuing, because a seat freed at the last minute is hard to fill.
  3. Requests to pause while keeping your seat are looked at case by case. Message us before the next period starts.

05Cancellation by Ethanna

Ethanna may end an enrolment for non-payment, for breaking the intellectual property or conduct rules in the terms and conditions, or if the group does not suit the student. If Ethanna ends an enrolment through no fault of the student, the unused part is refunded.

A question about these terms?

Message us before you enrol. We answer clearly.

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